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Frequently asked questions
Will I get exactly what I ordered?
What does subscription limit mean?
What is Grover?
How can I contact Grover's customer service?
How does renting work?
Are all products new?
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My automatic payment via PayPal or credit card failed for the 3rd time. What do I have to do?
Which payment methods can I choose from?
When will I pay the first month's rent?
Can I change my payment method during the rental period?
How can I cancel my subscription?
Can I pick up my order at my local Media Markt store?
What locations do you ship to?
How long will it take for my order to be shipped?
Who pays the shipping costs?
Should I keep the original delivery box?
I ordered my device via Media Markt. Can I return it at my local store?
I want to return my rented Apple product. What do I need to do before doing so?
How do I return a product?
Who pays the return shipping costs?
Where can I find the return label?
How do I know that my parcel was returned?
What happens if the product gets damaged?
What happens if the product gets lost or stolen?
Can I travel with my product?