FAQs

About Grover

• What is Grover?
• How can I contact Grover's customer service?
• How does renting work?
• Are all products new?
• How long can I rent a product for?
• Can I preorder a product?

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Payment

• My automatic payment via PayPal or credit card failed for the 3rd time. What do I have to do?
• Which payment methods can I choose from?
• When will I pay the first month's rent?
• Can I change my payment method during the rental period?
• How can I cancel my subscription?

Delivery

• Can I pick up my order at my local Media Markt store?
• What locations do you ship to?
• How long will it take for my order to be shipped?
• Who pays the shipping costs?
• Should I keep the original delivery box?

Returns

• I ordered my device via Media Markt. Can I return it at my local store?
• I want to return my rented Apple product. What do I need to do before doing so?
• How do I return a product?
• Who pays the return shipping costs?
• Where can I find the return label?
• How do I know that my parcel was returned?

Insurance

• What happens if the product gets damaged?
• What happens if the product gets lost or stolen?
• Can I travel with my product?